Chat Response Time Report
Spot agents who could speed up their work, and shorten your response time.
$7 / mo, per agent
Developed by text|
Works with LiveChat
Check how long it takes your agents to reply to customers. You can see how long your customers are waiting for the first message and all the other messages separately.
Fast response time is very important for customers and has a big impact on their satisfaction, so you might find it helpful to keep an eye on this report.
Key Features
See only the information you need
All reports can be filtered to show results for specific conditions. Making analyzing data easier.
Create custom reports
All reports can be saved to a CSV file.
Benefits
Shorten your response time
Use the response times report to spot agents who could speed up their work.
Tutorial & Support
How to use this app
To get help and support contact text|. You can also suggest improvements or request new features in the upcoming versions of Chat Response Time Report.