KnowledgeBase for LiveChat

Integrate LiveChat with KnowledgeBase and empower your support with self-service

Works with LiveChat

KnowledgeBase is a help center software that allows you to create, manage, and share self-service content with your customers and within the customer support team.

Discover the potential of KnowledgeBase to optimize your product information, empower support agents, and deliver round-the-clock customer support. KnowledgeBase lets you effortlessly organize product and service information, benefiting both your team and customers.

By equipping support agents with instant access to organized knowledge resources, you can improve their responsiveness and the quality of information and, in the long run, grow customer satisfaction.

Simultaneously, customers can explore a comprehensive help center featuring product FAQs, articles, and instructions, at their convenience. With 24/7 self-service capabilities, ticket deflection is maximized, ultimately reducing the costs of your customer service.

See the full feature list here: https://www.knowledgebase.com.

Key Features

AI-generated articles, titles, and tags

Provide a couple bits of information and let AI create help articles, from content, titles, to tags.

Workspaces

Build two different knowledge bases – one for your team, and one for your customers.

Widget for LiveChat

No more jumping back and forth. Connect with LiveChat to send articles directly from KnowledgeBase to chat.

Rich-text editor

Create engaging and informative content packed with images, videos, and GIFs.

Booster for LiveChat

Enable KnowledgeBase Booster and let your customers browse help articles directly within a chat window.

Customizable help center

Build a public help center that matches the design of your brand.

Benefits

Boost your team’s productivity

Serve more requests and customers with handy knowledge base software that improves knowledge management and the agents’ workflow.

Improve internal communication

Create and manage internal policies, documentation, and guides and make sure everyone in your company is on the same page.

Increase responsiveness

Product information at their fingertips lets agents quickly find solutions and resolve customer requests almost instantly.

Reduce costs

Higher productivity, frictionless communication, and less time spent on repetitive issues drive down costs connected to customer support.

Day and night customer support

Let your customers find the answers themselves without contacting your agents. Anytime they need it.

Lower agent's workload

Enhance your support team by enabling customers to solve simple issues on their own.

App Privacy

Safety begins with understanding how developers collect your data

Privacy and security practices can differ depending on how you use the app. When you install the app, it will automatically receive permission to access specific account data listed below. These permissions enable the app to work properly and offer the features you expect.

Installing KnowledgeBase for LiveChat will give the developer access to:

View

Agents, Archives, Chats, Settings, Reports, Tickets

Edit

Subscription

The developer indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy. App installation indicates your acceptance of the terms and conditions set by Text, Inc. Marketplace.

Tutorial & Support

How to use this app

Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account.

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