TalkDesk
Keep communication with customers and contact information in one place.
Works with LiveChat
Talkdesk is the browser-based contact center solution that helps businesses around the world build stronger customer relationships. It gives a 360-degree view of a contact so that you can have more personalized conversations with customers and prospects. With Talkdesk, you can automate workflows, check live reports, and set up skills-based routing. It also provides you tools to make data-driven decisions. Talkdesk offers seamless integrations with tools such as Salesforce, Zendesk, Slack, Desk.com, and others.
Key Features
Enrich your call center with a chat!
With LiveChat for TalkDesk you can enrich your Call Center with a chat – give your customers the opportunity to contact you however they want. Because choice matters!
Easy installation
When integrating LiveChat with TalkDesk you can use a professional step-by-step tutorial, guiding you through the entire process of integration. What's more, the tutorial provides you with a handful of advices and tips&tricks, making it one of the most complete guides out there."
Benefits
"Know everything about the customer "
Using LiveChat and TalkDesk together makes it easy to manage all of your customer requests and follow-up activities from one place.
Deliver a more personalized customer experience
Synchronize visitor and chat information between both systems automatically to provide better support to customers, without switching tools.
"Boost your operators productivity "
View chat transcripts, offline messages and visitor details from LiveChat directly from the Talkdesk interface.