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strong🔔 tuned! **md bold -Are you struggling to have your agents ask the right questions at the right time?** Do you er and better're! **Create a set of reminders** that will appear in the chat window at just the right moment! Your agents will thank you for it.

Help your Agents remember every iask the customer. time, without ever forgetting to inform them about your new sales promotion, open-day event, or any other iur customers to know. \n\nWith Super Trainer you can use many da reminder: \n\n- number of sece the chat started\n- a specific chat rr or lack of any rating\n- a specific URL browsed by a customer\n- a specific LiveChat in which chat started\n- a specific tag attached to a chat\n- a specific time of the day or a specific weekday \n- a specific word that was used/wasn't used during the chat (by a customer)\n- a specific word that was used/wasn't used during chat (by an agent)\n- contact dber or email sent by a customer\n- the source of chat is Facebook Messanger/Apple Business Chat/ WhatsApp\n- number of seconds that pat message (when it wa\ns sent by a customer)\n- number of seconds passed since the last message (when an agent sent it)

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```

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