Woopra
Track LiveChat data and affect your chat using Woopra.
Works with LiveChat
Woopra is an analytics platform that can help you to understand your customers' behavior better. It tracks interactions across multiple devices and touch points, including email, live chat, and help desk. Woopra uses this data to build profiles for every user in real time. It lets you create customer segments that automatically update as user behavior changes. You can also generate reports for your sales funnel or retention of your customers. There is also an option to create the custom report for a different purpose. Woopra gives you an opportunity to creates live dashboards based on your core KPIs. This solution integrates with many third-party apps so that you can use the data provided to automate triggered actions in your other app. For example, you can prioritize a help ticket or display a piece of content. The app also sends real-time notifications to you when customers perform important actions.
Key Features
Efortless installation
All that it takes is a single visit to Woopra's marketplace and your good to go – integrate LiveChat with Woopra with one of the most effortless integrations available!
LiveChat related data right where you want them
With LiveChat for Woopra you can easily track the actions around your LiveChat integration. See how often your customers start a chat with you or receive messages from your agents – all of that under Woopra dashboard, right where you want them!
Benefits
Discover the data behind every sale
With LiveChat comes tons of customer data — the pre-chat survey collects contact details, chat transcripts give powerful sales insights, and post-chat survey can be used to gather feedback.
Use the chat data to make reasonable changes to your live chat
Leverage the LiveChat Woopra integration to make live changes to your chat windows based on a user’s engagement, behavior, demographics, and other factors.
Reduce the time you spend collecting the live chat data
Using LiveChat and Woopra together, you can measure the average amount of time between when a customer starts a chat conversation and when they finally make a purchase.