Zendesk is a customer service platform. It gathers all customer feedback from a variety of sources such as email, chat, phone calls, tweets, and bring it all to your support team. Support agents can quickly seek the cases that need their immediate attention and deal with the customer issues right away. Zendesk also provides external information tools to help agents with their problem-solving actions. Customer feedback is not the only thing that is brought together to the same place though. Zendesk is also the collaboration platform that your coworkers from different departments can use to work collectively. Finally, it generates reports and statistics to evaluate how the software affects your efficiency.
Key Features
With our integration, you can not only save your chats as tickets but also automatically forward all offline messages straight to your Zendesk account! Use this opportunity to keep all of your communication in one place."
Benefits
Using LiveChat and Zendesk makes it easy to manage all of your customer requests and follow-up activities from one place.
App Privacy
Safety begins with understanding how developers collect your data
Privacy and security practices can differ depending on how you use the app. When you install the app, it will automatically receive permission to access specific account data listed below. These permissions enable the app to work properly and offer the features you expect.
Installing Zendesk will give the developer access to:
Edit
Archives, Tickets, Agents, Settings
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact text|. You can also suggest improvements or request new features in the upcoming versions of Zendesk.